I haven’t received my package, what should I do?

Please check your package status on the Canada Post website. Sometimes there are delays with Canada Post, but it will get to you eventually. Also note, if your package is marked as “Delivered” by Canada Post, we do not reimburse for lost package claims; however, an investigation will be launched. If the package is re-routed […]

Why doesn’t the tracking number I received from you work?

We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day.

What happens if my package goes missing?

All customers receive a tracking code, once payment is received, and their order is processed. Tracking codes are accessible by the next morning from the day it is sent out. At times, delays at Canada Post may result in the package being delivered even before the tracking number is uploaded onto the site. If you […]