What happens if my package goes missing?

All customers receive a tracking code, once payment is received, and their order is processed. Tracking codes are accessible by the next morning from the day it is sent out. At times, delays at Canada Post may result in the package being delivered even before the tracking number is uploaded onto the site.

If you do not receive your package within 4 business days, please contact us at orders@legendextracts.co and we will follow up on the order. Any orders confirmed “Missing” will have up to $795 insurance coverage. Your address MUST be correctly filled. We are not responsible if the shipment was made to an address which was incorrectly filled out nor can we insure any orders sent to any government controlled drug & alcohol-free Native Indian reserves.